Privacy Policy - Bali Help
Last Updated: 25 April 2025
Bali Help values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our services.
1. Legal Basis
This Privacy Policy is prepared in accordance with Indonesian laws and regulations, including but not limited to:
Law No. 27 of 2022 on Personal Data Protection (PDP Law)
Law No. 8 of 1999 on Consumer Protection
Other relevant immigration, tourism, and business regulations
By using our services, you agree to the processing of your data as described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Identification – name, nationality, passport or ID number.
Contact Information – email address, phone number, residential address in Bali.
Service Data – service requests, bookings, or rental details.
Financial Data – payment records, invoices, and receipts.
Usage Data – cookies, browsing data, and app/website activity (if applicable).
3. Purpose of Data Collection
Your personal data is collected and processed for the following purposes:
To provide and improve our services.
To fulfill legal and regulatory requirements.
To connect you with trusted service providers.
To ensure accountability and transparency in service delivery.
To support business development and system improvements.
4. Data Sharing and Disclosure
We may share your personal data with:
Registered Service Providers in our system who handle your requests.
Government Authorities, such as Immigration or the Ministry of Law and Human Rights, when required by law.
Business Partners who are bound by confidentiality agreements.
We will never sell, misuse, or disclose your personal information outside the scope described above.
5. Data Protection and Security
We implement strict measures to protect your data, including:
Secure storage with encryption.
Restricted access to authorized personnel only.
Agreements with partners and providers to ensure confidentiality.
6. Data Retention
We retain personal data only as long as necessary for service purposes or as required by applicable law.
7. Your Rights
You have the right to:
Request access to your personal data.
Correct or delete inaccurate information.
Withdraw consent from certain processing activities.
File a complaint with the Indonesian Data Protection Authority if your rights are violated.
8. Cookies and Tracking
If you use our website or app, we may use cookies to improve user experience. You may disable cookies in your browser settings, but some features may not function properly.
9. International Data Transfers
If your personal data is transferred outside Indonesia, such transfers will comply with applicable data protection standards.
10. Updates to Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our official platforms, and continued use of our services will signify your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
📧 balihelp2019@gmail.com
📞 +62 085727041992
📍 Bali, Indonesia